Introduction
Your Privacy Matters at 789com
This Privacy Policy applies to all players and visitors who access 789com through the website at 789com.world, including all game sections, the sports betting section, deposit and withdrawal services, promotions, and any communications you receive from 789com. When we say "789com," "we," "us," or "our," we are referring to the company operating the 789com platform. "You" or "player" refers to any individual who uses our services.
We know that Pakistani players care about their privacy. Providing your CNIC details, mobile wallet credentials, and personal information to an online platform requires trust — and 789com takes that trust seriously. We have built our data practices around one principle: collect only what is necessary, protect it rigorously, and give you control over it. This policy explains exactly how we deliver on that principle.
By registering an account with 789com or by continuing to use our platform after this policy has been updated, you confirm that you have read and understood how we handle your personal data. If you have questions about anything in this policy, please contact us at support@789com.world — we are available around the clock to explain things clearly.
Section 1
What Personal Data 789com Collects
789com collects personal data in two ways — information you provide directly when registering or using the platform, and information collected automatically as you interact with the site. Here is a clear breakdown of each category:
Information You Provide Directly
- Full name as it appears on your CNIC
- Date of birth (to verify you are 18 or older)
- CNIC number — used for identity verification and KYC
- Registered email address and phone number
- Home address (for KYC on larger withdrawals)
- Payment method details — Easypaisa/JazzCash number, bank account details for IBFT, or card details for Visa/Mastercard
- Documents you upload for verification (CNIC copy, proof of address)
- Communications you send to 789com support
Information Collected Automatically
- IP address and approximate geographic location
- Device type, operating system, and browser version
- Pages visited on 789com and time spent on each
- Betting and gaming history — games played, bets placed, stakes, and outcomes
- Deposit and withdrawal transaction records
- Login timestamps and session durations
- Cookie data — detailed in Section 5
CNIC Data: Your CNIC number is used exclusively for identity verification and regulatory compliance. It is stored in encrypted format, is never displayed in full after submission, and is never shared outside of 789com's verification process.
Section 2
Why 789com Collects Your Data
Every piece of data 789com collects serves a specific, legitimate purpose. We do not collect data speculatively or build profiles beyond what is needed to operate the platform responsibly. The table below sets out our processing purposes and the legal basis for each:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation & management | Name, email, phone, DOB | Contractual necessity |
| Identity verification (KYC) | CNIC, address, documents | Legal obligation |
| Processing deposits & withdrawals | Payment details, transaction records | Contractual necessity |
| Fraud & AML prevention | Transaction history, IP, device data | Legal obligation |
| Responsible gaming monitoring | Betting patterns, session data | Legitimate interest |
| Customer support | Contact history, account data | Contractual necessity |
| Platform improvement | Anonymised usage data | Legitimate interest |
| Marketing communications | Email, preferences | Consent (opt-in/out) |
789com does not use your personal data for purposes beyond those listed above without obtaining your explicit consent. If we wish to use your data for a new purpose, we will notify you and request consent before doing so.
Section 3
Who 789com Shares Your Data With
789com does not sell, rent, or trade your personal data. However, operating a licensed gaming platform requires working with certain third-party service providers who may process your data on our behalf. Every such party is bound by data processing agreements that require them to handle your information in accordance with this policy and applicable law.
Payment Processors
When you make a deposit or withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer, or card, your payment details are transmitted to the relevant payment processor. 789com shares only the minimum data required to process the transaction — typically your registered account name, transaction amount, and a reference number. Payment processors are not provided with your gaming history or any data beyond what is needed for the transaction.
Identity Verification Partners
For KYC verification, 789com may use third-party identity verification services. Your CNIC data and supporting documents may be processed by such a service for the sole purpose of confirming your identity. These partners are bound by strict data processing agreements and may not use your data for any purpose beyond the verification task.
Legal and Regulatory Disclosure
789com may be required by law to disclose certain player data to regulatory authorities, law enforcement agencies, or courts of competent jurisdiction. Such disclosures are made only when legally required and only to the extent strictly necessary. 789com will notify you of any such disclosure where legally permitted to do so.
Technology and Infrastructure Partners
789com uses third-party cloud infrastructure and software to operate the platform. These providers may process certain technical data (such as server logs containing IP addresses) as part of their services. All such providers are contractually required to maintain appropriate data security standards and to process data only on 789com's instructions.
Clear rule: 789com will never share your personal data with any third party for advertising, marketing profiling, or commercial purposes unrelated to your 789com account.
Section 4
How Long We Keep Your Data
789com retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | 5 years after closure | Legal / regulatory compliance |
| Financial transaction records | 7 years | Anti-money laundering regulations |
| KYC documents | 5 years after closure | Legal obligation |
| Betting / gaming history | 5 years | Dispute resolution / regulatory |
| Support communications | 3 years | Quality assurance / disputes |
| Marketing preference records | Until opt-out + 1 year | Consent management |
| Session / technical logs | 12 months | Security monitoring |
After the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for aggregate analytics and platform improvement purposes — but it cannot be used to identify you in any way.
Section 5
Cookies and Tracking Technologies
789com uses cookies and similar technologies to operate the platform, remember your preferences, ensure security, and understand how players use the site. Here is what you need to know about cookies on 789com:
| Cookie Type | Purpose | Status |
|---|---|---|
| Essential / Session | Keeps you logged in, maintains your bet slip, enables navigation | |
| Security | Detects unusual login activity, protects against CSRF attacks | |
| Performance | Measures page load times and identifies technical issues | |
| Preferences | Remembers your language, odds format, and display settings | |
| Analytics | Aggregated usage data to improve 789com features |
Required cookies cannot be disabled as they are essential to the operation of 789com. Optional cookies can be managed through your browser settings. Note that disabling performance and preferences cookies may affect your experience on 789com — for example, your display preferences may not be saved between sessions.
789com does not use third-party advertising cookies or retargeting pixels. We do not share cookie data with advertising networks for the purpose of showing you ads on other websites.
Section 6
Payment Data and Financial Information
789com understands that payment data is among the most sensitive personal information a player shares with any platform. Our approach to handling financial data is built on the principle of minimum exposure — we store only what is necessary and share only what is required for the transaction to process.
When you deposit or withdraw using Easypaisa or JazzCash, 789com does not store your full mobile wallet PIN or any credentials that would allow access to your wallet. Only your registered mobile number and the transaction reference are stored. Similarly, for Visa and Mastercard debit card payments, 789com does not store full card numbers — only a masked reference (the last four digits of the card) is retained for your transaction history.
For bank transfer (IBFT) transactions, your bank account number is stored to facilitate withdrawals to the correct account. This information is encrypted at rest and is accessible only to the payments team at 789com for the sole purpose of processing your withdrawal requests.
Important for Pakistani players: 789com staff will never ask for your Easypaisa PIN, JazzCash PIN, or internet banking password through any channel — not email, not live chat, not phone. If anyone claiming to be from 789com requests this information, do not provide it and report it to support@789com.world immediately.
Section 7
Your Privacy Rights as a 789com Player
As a player on 789com, you have the following rights over your personal data. All rights can be exercised by emailing support@789com.world from your registered email address. 789com will respond within 30 days in all cases.
Right to Access
Request a copy of all personal data 789com holds about you, including account details, betting history, and communications.
Right to Correction
Request correction of any inaccurate personal data held about you on 789com.
Right to Deletion
Request deletion of your personal data. Note that some data must be retained for legal obligations — we will tell you which data falls into that category.
Right to Restrict Processing
Request that we restrict processing of your data in certain circumstances while a dispute or complaint is being resolved.
Right to Portability
Request your personal data in a structured, commonly used format that you can transfer to another service.
Right to Opt Out of Marketing
Unsubscribe from marketing emails at any time via account settings or by emailing us. Service notifications cannot be disabled.
Section 8
Marketing Communications and Opt-Out
789com may send you marketing communications about new games, promotions, bonus offers, and platform updates if you have consented to receive them. During registration, you are given a clear choice about whether to receive marketing communications — there is no pre-ticked box, no buried consent.
If you have opted in to marketing emails from 789com, you can unsubscribe at any time by clicking the unsubscribe link at the bottom of any marketing email, or by updating your communication preferences in your account settings, or by emailing support@789com.world. Unsubscribe requests are processed within 5 working days.
Regardless of your marketing preferences, 789com will continue to send you service-related communications that are necessary for the operation of your account. These include transaction confirmations, security alerts, account verification notices, and responses to your support queries. These cannot be opted out of as they are essential to the service.
Push notifications: If you use 789com on a mobile browser that supports push notifications and you have granted permission, we may send promotional push notifications. You can revoke this permission through your browser or device settings at any time.
Section 9
Data Breaches — Our Response Commitment
Despite all preventive measures, no system can guarantee absolute security. In the unlikely event that 789com becomes aware of a data breach that is likely to result in a risk to the rights and freedoms of players, we commit to the following response procedure:
- Internal investigation and containment of the breach begins immediately upon detection
- Players whose data may have been affected will be notified as soon as reasonably practicable — typically within 72 hours of 789com becoming aware of the breach
- The notification will explain what data was affected, what risks may arise from the breach, and what steps you should take to protect yourself
- 789com will take all reasonable steps to mitigate the impact of any breach, including resetting affected credentials and working with payment processors to monitor for fraudulent use
- Regulatory authorities will be notified where required by applicable law
If you suspect that your 789com account has been accessed without your authorisation — unusual login activity, unrecognised transactions, or unexpected password change confirmations — please contact support immediately at support@789com.world or via live chat so we can secure your account without delay.
Section 10
Third-Party Links and External Services
789com's platform may contain references to or integration with third-party services — for example, game providers whose titles appear in the casino section. When you launch a third-party game on 789com, the game may be served from the provider's infrastructure. 789com selects game partners who maintain appropriate data security standards, but 789com is not responsible for the privacy practices of third-party game providers in respect of any data they independently collect.
789com does not currently include links to external websites. In the event that external links are added in future, this policy will be updated to reflect how data may interact with those external sites. In the meantime, if you navigate away from 789com to any external site under your own initiative, the privacy practices of that site are entirely outside 789com's control and responsibility.
Section 11
Changes to This Privacy Policy
789com may update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to how we describe our existing practices. The effective date at the top of the page will be updated with each revision.
Where changes are material — meaning they significantly affect your rights or how we use your data — 789com will notify registered players by email to their registered address before the changes take effect. For minor or clarificatory changes, a site notice on 789com.world may be used in lieu of individual email notification.
Your continued use of 789com after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any change, you have the right to request account closure and deletion of your data (subject to the retention periods set out in Section 4) by contacting support@789com.world.
Tip: We recommend bookmarking this page and checking it periodically. The effective date at the top of the page is the easiest way to see if anything has changed since you last read it.
Section 12
How to Contact 789com About Privacy
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or want to raise a privacy concern, please use the contact details below. 789com takes all privacy queries seriously and will respond within 30 days.
Email Support
For all privacy-related queries, data access requests, and right-to-deletion requests:
support@789com.worldPlease use subject line: "Privacy Request" — responses within 30 days.
Live Chat
For general privacy questions and immediate account security concerns:
Available 24/7Access live chat by logging into your 789com account.
Privacy FAQ